Question 1

🔋 Battery & Charging | How long does it take to fully charge the X5 vacuum?

Accepted Answer

A full charge typically takes approximately 4 to 5 hours. You can monitor the progress on the LED display panel, which shows the real-time battery percentage. When the screen displays "100%", charging is complete.

Question 2

🔋 Battery & Charging | Can I leave the vacuum on the charger after it's fully charged?

Accepted Answer

While the vacuum has overcharge protection, we recommend unplugging the power adapter if the product will not be used for an extended period. Store it in a cool, dry place and recharge at least once every three months to maintain battery health.

Question 3

🔋 Battery & Charging | The battery feels warm after use, can I charge it immediately?

Accepted Answer

If you have just used the vacuum in "Super" mode for a continuous period, the battery temperature may rise. We recommend letting the main unit cool down for 30 minutes before recharging to ensure charging efficiency and battery longevity.

Question 4

⚙️ Operation & Settings | Do I need to hold the trigger down the whole time while vacuuming?

Accepted Answer

No, the X5 features an Electronic Lock (Continuous Operation Mode).
To activate: Turn on the machine, hold the trigger, and press the Function Button on the screen. The "Lock" icon will light up, allowing you to vacuum without holding the trigger.
To exit: Press the function button again or release the switch depending on your current state.

Question 5

⚙️ Operation & Settings |  How do I change the suction power?

Accepted Answer

You can switch between ECO, MEDIUM, and HIGH modes by pressing the Function Button on the digital display screen. The fan icons on the screen will change to indicate the current level

Question 6

🧹 Cleaning & Maintenance | My vacuum seems to have lost suction. What should I do?

Accepted Answer

Loss of suction is usually due to a full dust bin or dirty filters. Please check the following:
Empty the dust barrel: If dust reaches the "MAX" mark, suction will decrease.
Clean the filters: Check the Inlet HEPA filter (Inside TIDEA LOGO Panel) and Outlet HEPA filter (Twist off the Red Disc Cover).
Check for blockages: Ensure the metal tube and floor brush are free of debris.

Question 7

🧹 Cleaning & Maintenance | Can I wash the filters and dust bin?

Accepted Answer

Yes. The cyclone components, sponge, and both HEPA filters (Inlet and Outlet) are washable.
Important: After rinsing with water, you must allow all parts to air dry completely for at least 24 hours before reinstalling them. Using wet filters can damage the motor.

Question 8

🧹 Cleaning & Maintenance | How do I clean the floor brush if hair gets tangled?

Accepted Answer

Press the unlocking button on the side of the floor brush to pop up the side cover.
Remove the roller brush.
Use scissors to cut away any hair or fibers wrapped around the brush.
Wipe the transparent cover clean before reinstalling.

Question 9

⚠️ Troubleshooting | What do the error icons on the display mean?

Accepted Answer

The X5 is equipped with a smart monitoring system. Here are common indicators:
Air Duct Obstruction: Check the main tube and dust bin intake for clogs.
Brush Head Winding: The roller brush is stuck. Turn off the vacuum and remove hair/debris from the floor brush.
Filter Replacement Reminder: It may be time to clean or replace your HEPA filter element.

Question 10

⚠️ Troubleshooting | The vacuum stopped working suddenly. Is it broken?

Accepted Answer

It might be a safety protection feature.
Overheat Protection: If the air duct is blocked or the motor overheats, the unit will shut down automatically. Let it cool down and clear blockages.
Low Battery: Check if the battery needs charging.

Question 11

🏠 Usage Scenarios | Can I use the X5 to vacuum up liquids or water?

Accepted Answer

No. The X5 is designed for dry use only. Do not use it to pick up water or use it on wet surfaces, as this can damage the motor and electrical components.

Question 12

🏠 Usage Scenarios | How do I install the wall mount?

Accepted Answer

You can use the included double-sided tape for a drill-free installation on smooth surfaces. Ensure the bottom of the mount is at least 115 cm from the floor so the vacuum hangs correctly.

Question 13

🏠 Usage Scenarios | Will the adhesive wall mount damage my painted wall?

Accepted Answer

The included double-sided tape is industrial-strength to ensure your vacuum stays secure. However, on certain surfaces (especially matte paint, wallpaper, or older drywall), the strong adhesive may peel off the paint upon removal.
Our Recommendations:
Choose the Right Surface: We strongly recommend installing the mount on smooth, non-porous surfaces like ceramic tile, glass, metal, or finished wood cabinetry instead of painted drywall.
Safe Removal Tip: If you must remove the mount from a painted wall, do not pull it off directly. Use a hairdryer to heat the mount for 1-2 minutes to soften the adhesive, then use a piece of dental floss or fishing line to gently saw through the glue behind the mount.

Customer Care

We’re Here to Help